top of page
MWAI-LOGO-MAIN-WEB.jpg

Privacy Policy

Effective Date: June 15, 2025

 

MedWell Ai, Inc. (“MedWell Ai,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard personal information across our website https://www.medwellai.com(“Website”) and all platforms and services offered through our organization and subsidiaries.

 

By using this Website or submitting your information, you consent to the practices described in this Policy.

 

1. Information We Collect

We collect the following types of personal and usage information:

​

a. Information You Provide to Us

  • Full name, email address, phone number

  • Professional credentials and clinic or business information

  • Billing and shipping details (for B2B orders)

  • Communications through forms, emails, or live support

  • Resume or employment information (for career inquiries)

 

b. Automatically Collected Data

  • IP address, browser type, device identifiers

  • Geographic location and language settings

  • Pages visited, time on site, referral links

  • Login attempts, user behavior, and clickstream activity

​

c. Third-Party Data

We may receive information about you from public sources, affiliated partners, or service providers to verify identity, enhance platform performance, or comply with legal obligations.

 

 

2. How We Use Your Information

 

We use your data to:

  • Provide services, process inquiries, and fulfill orders

  • Manage provider and business accounts

  • Analyze site performance and user engagement

  • Deliver marketing communications and operational updates

  • Customize user experiences and improve services

  • Comply with legal obligations and regulatory requirements

 

 

3. AI and Health Data Handling

 

Some services, such as TeleMD and MedWell Facilities, may use artificial intelligence to support healthcare workflows. These tools may generate predictive insights, care recommendations, or automated triage steps.

 

Important: AI-generated outputs are not a substitute for medical advice and are used solely to support licensed healthcare professionals. MedWell Ai does not provide direct clinical care or accept liability for medical decisions made independently of a qualified provider.

 

If any health data collected or transmitted via our platforms is subject to HIPAA, it is handled in accordance with appropriate security and privacy controls.

 

 

4. Cookies and Tracking Technologies

 

We use cookies, pixels, and other tracking technologies to:

  • Keep you logged in

  • Store preferences

  • Analyze usage patterns

  • Improve site performance

  • Deliver relevant content and ads

 

You can modify your cookie preferences through your browser settings. Blocking cookies may affect some site functionality.

 

 

5. Sharing of Your Information

 

We may share your information under the following circumstances:

  • With our subsidiaries (e.g., MedWell USA, TeleMD, MedWell Facilities)

  • With vendors that provide hosting, analytics, payment processing, or logistics

  • In response to lawful requests or to comply with legal obligations

  • As part of a corporate acquisition, merger, or sale

  • With affiliates, referral partners, or service partners as outlined in our agreements

 

We do not sell your personal information.

 

 

6. CCPA (California Consumer Privacy Act) Compliance

 

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request access or deletion of your information

  • Opt out of sale (we do not sell your information)

  • Receive equal service regardless of exercising your rights

 

To submit a CCPA request, please email: privacy@medwellai.com

 

 

7. GDPR (General Data Protection Regulation) Compliance

 

If you are located in the EU/EEA, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Object to or restrict data processing

  • Lodge a complaint with your local data protection authority

 

Our legal basis for processing data includes user consent, contract fulfillment, legal obligations, and legitimate business interests.

 

 

8. Data Processing & International Transfers

 

MedWell Ai processes data primarily in the United States. By using our services, you consent to the transfer and processing of your data in the U.S. in compliance with applicable safeguards.

 

Data Processing Agreement (DPA): We enter into DPAs with third-party processors that handle data on our behalf. These DPAs include confidentiality, security, and purpose-limitation clauses in accordance with GDPR Article 28.

 

 

9. Data Security

 

We implement physical, technical, and administrative safeguards to protect your information. These include:

  • Encrypted communications (SSL/TLS)

  • Role-based access controls

  • Intrusion detection systems

  • Regular platform security audits

 

No system is 100% secure, and we cannot guarantee absolute security.

 

 

10. Your Rights & Choices

 

You may:

  • Request access to or correction of your data

  • Delete your account or withdraw consent

  • Opt out of marketing communications

  • Control cookies and tracking preferences

 

Submit requests to: privacy@medwellai.com

 

 

11. Children’s Privacy

 

Our Website and services are not intended for children under 13. We do not knowingly collect information from minors. If we learn that a child’s data was collected, we will delete it promptly.

 

 

12. Updates to This Policy

 

We may revise this Privacy Policy at any time. The updated version will be posted on this page with the new effective date. Continued use of our Website indicates your acceptance of any changes.

 

​

13. Contact Us

 

For questions about this Privacy Policy or your personal data:

 

MedWell Ai, Inc.

2380 Drew Street #3

Clearwater, FL 33765

United States

Email: privacy@medwellai.com

bottom of page